Add AI Answering to the Phone System You Already Use
RingCorgi handles the calls you forward from your existing number. Your carrier or phone system still provides the phone service, while your receptionist answers as your business using the instructions you supply.
- Keep your numberForward calls from the business number your customers already use.
- Choose coverageSend all calls or choose busy, unanswered or after-hours calls.
- Add a receptionistGive forwarded callers answers, message intake and an urgent call path.
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Your current phone service remains in place when you add RingCorgi. You choose which calls reach the AI receptionist by setting up forwarding. That can mean sending calls after closing, when your line is busy or when nobody answers.
Consider an auto repair shop where the service desk handles calls during opening hours. The owner can use the receptionist for after-hours inquiries while keeping the existing number on the website and shop signs. Another business may choose to forward all calls.
The receptionist learns what your business does and how to handle requests. It adds that answering role to the calls it receives. For a closer look at the conversation itself, explore our AI answering service.
Set Up Forwarding With Your Carrier or VoIP Service
Call forwarding sends selected calls from your carrier or VoIP service to RingCorgi. We provide a local number in your area code, forwarding guidance and a test call before your receptionist goes live.
- Forwarding guideFollow the guidance for your carrier or phone system during setup.
- Local numberReceive a RingCorgi number in your area code for forwarded calls.
- Test the routeMake a test call before sending live business calls through.
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Your carrier or VoIP service handles the forwarding step that brings calls to your receptionist. We provide a guide for your carrier or phone system and a local number in your area code. Use those instructions to set up the coverage you choose.
Decide what should happen before changing the route. An owner who answers personally may want no-answer forwarding. A business with evening inquiries may choose after-hours coverage. The choice determines which callers reach your receptionist.
Make a test call before going live. Listen to the greeting, ask a question from your business facts and check the resulting call details. If you use an urgent call route, include that path in your setup review so the designated person knows how to accept a transfer.
Give Forwarded Callers a Conversation
Forwarded callers reach a virtual assistant that answers as your business and announces recording. It asks relevant intake questions, follows your urgency rules and can book an appointment or collect details for your callback.
- 1Clear introductionCallers hear that they reached a virtual assistant and are being recorded.
- 2Relevant questionsYour receptionist asks for the details needed to understand the caller's request.
- 3Urgent routingYour on-call person hears a short summary before accepting a warm transfer.
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Callers get a chance to explain what they need when their call reaches your receptionist. The greeting identifies it as a virtual assistant and gives the recording notice. Those disclosures stay on for calls answered by RingCorgi.
Your onboarding rules shape the conversation. A garage door inquiry might need the location and a description of the problem. A cleaning inquiry might need the type of property and requested service. The receptionist uses your trade's intake questions rather than asking callers to leave an unstructured message.
For urgent calls, you set the on-call order and choose a warm transfer or page. With a warm transfer, the recipient hears a brief summary and presses 1 to accept. The receptionist speaks English and Spanish, with callers able to change language mid-call.
Keep Your Number and Your Business Decisions
Your public phone number and business policies stay yours. You decide which calls to forward, what the receptionist should know and who receives urgent requests, while your team continues making decisions about the work.
- Public numberCustomers can keep dialing the business number you already publish.
- Your policiesSupply the services, exclusions and price rules your receptionist should follow.
- Your teamDecide who receives urgent calls and which requests need your judgment.
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Your business keeps control of its number, service boundaries and decisions about taking on work. Forwarding adds a route for incoming calls. It does not require you to publish the receptionist's number in place of the business number people know.
The information your team uses still matters. If a moving company needs an assessment before confirming a quote, that remains its policy. If only certain requests count as urgent, describe them during onboarding and name the person who should receive them.
After a call, email and app push alerts provide a summary, urgency tag, transcript and recording. You also get a daily digest email. Use those details to decide what to do next and enter the information into your business software as needed.
Plan for the Receptionist Subscription and Usage
RingCorgi's Starter and Pro plans begin at $99 per month. Since your phone service stays in place, consider its existing bill alongside your receptionist subscription.
- Monthly planStarter includes 150 AI minutes for $99 monthly; Pro includes 500 for $249.
- Extra usageBeyond Starter's allowance, pay $0.35 per minute; beyond Pro's, $0.20, billed monthly.
- Online cancellationCancel in one click, with cancellation effective when the paid month ends.
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Your AI answering subscription offers Starter at $99 per month with 150 AI minutes or Pro at $249 with 500 AI minutes. Additional minutes are billed monthly at $0.35 per minute on Starter or $0.20 on Pro. You can see usage in the dashboard as you decide which calls to forward.
Keep the scope of coverage in mind when planning. Forwarding only after-hours calls sends a different set of conversations to the receptionist than forwarding all calls. When trials open, choose the route that fits the gaps you want covered and review actual usage.
The free trial will run for 14 days with a 100-minute cap. A card is required before forwarding goes live. Review the subscription and trial details ahead of trials opening, including how monthly renewal and cancellation will work.
Test Your Receptionist Before Forwarding Live Calls
Start with the browser demo, then use onboarding to define your business and call rules. Set up forwarding with the supplied guide and make a test call before your receptionist handles live inquiries.
- Hear the serviceTry a fictional demo scenario directly in your browser without signup.
- Teach your rulesExplain services, hours, urgency and who should receive urgent calls.
- Check the resultTest the greeting, answers and call route before going live.
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Getting started begins with hearing the receptionist answer a realistic inquiry in the browser. Pick a fictional demo scenario and ask follow-up questions. That gives you something concrete to assess before you supply your own business information.
When free trials open, sign in through an email link and complete the onboarding chat. Prepare your services, exclusions, hours, service area and price policy. Add the situations that count as urgent and the person who should receive those calls.
Next, follow the forwarding guide and make your test call. Check whether the answers reflect your instructions and review the summary, transcript and recording. You can try a call in the demo now, then join early access to hear when trials open for your business setup.
Questions
Does RingCorgi replace my current phone system?
RingCorgi adds a receptionist through call forwarding while your current phone service remains in place. You select the calls that should reach it, such as unanswered or after-hours calls. We provide the forwarding guide and a test call before your setup goes live.
Can I keep my business phone number?
You can keep your existing business number and forward selected calls to your receptionist. RingCorgi supplies a local number in your area code for that route. Your customers can continue calling the number you already publish on your website and business materials.
How long does phone setup take?
Setup includes a 10-15 question onboarding chat, your forwarding steps and a test call. We do not promise a fixed completion time. Have your business facts, carrier details and urgent call instructions ready so you can work through the setup with the information you need.
Can it transfer urgent calls to my on-call person?
Your receptionist can warm transfer urgent calls or page the person you designate, following the order you set. For a warm transfer, the recipient hears a short summary first and presses 1 to take the call. Define urgency during onboarding so the route reflects your business.
How will I receive messages from forwarded calls?
You receive an email and app push notification for each call, including a summary, urgency tag, transcript and recording. A daily digest also arrives by email. The dashboard holds calls and usage details so you can review what happened and choose the next action.
What if the AI gets an answer wrong?
Review the call summary and transcript, then correct the business information or instructions where needed. You can change settings by telling the AI in plain words. The receptionist can make mistakes, so keep a backup way to be reached and review information that affects a business decision.
What happens if my plan lapses?
Calls go to your backup number or voicemail if the plan lapses. Keep that fallback current as part of your setup. You can also cancel online in one click; cancellation takes effect at the end of your paid month rather than immediately ending the subscription.
Hear How Your Forwarded Calls Could Be Answered
Try the browser demo to hear the greeting, questions and call flow. Then join early access; when free trials open, you can set up the forwarding route that fits your business.