Collect move inquiries while the crew handles the job
Your receptionist answers forwarded calls about upcoming moves and existing jobs. It takes the details your office needs to return an inquiry without pulling a crew member away from loading.
- Move requestsGather origin, destination and the caller's preferred moving date.
- Job contextAsk about property type and access details your estimator needs.
- Existing movesRecord customer questions for the person coordinating the job that day.
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A move inquiry often starts with a date, but your office needs more to continue the estimate conversation. Your receptionist can collect pickup and delivery locations, property type and the access details you ask for. That gives your callback a more useful starting point.
An AI receptionist for moving also gives existing customers a way to leave job questions while your crew works. You can forward overflow calls during busy loading hours or send after-hours calls to it. You set which existing-job concerns should reach a coordinator urgently and which should become routine messages.
From a moving date inquiry to an estimator's message
Your receptionist explains that it is a virtual assistant recording the call, then gathers the move request. It follows your rules for an estimate appointment, callback message or urgent coordinator handoff.
- Start with the moveAsk where the caller is moving and their preferred date.
- Add useful detailsGather stairs, access notes and other intake information your office requests.
- Send the handoffDeliver a summary with the transcript and recording for your review.
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Imagine a caller planning a move from an upstairs apartment. Your receptionist can ask for the pickup and delivery addresses, preferred date and access details your business wants collected. It explains your estimate process using the policy you gave during setup.
If you offer estimate appointments through Google Calendar, it can book one under your instructions. Otherwise, it takes the details for an estimator's callback. A question about a move already underway can follow your urgent routing rules. Your coordinator can hear a short summary and press 1 to accept a warm transfer.
Set routes, estimate questions and coordinator contacts
You define the moves you accept, the information your estimator needs and the contact for time-sensitive job questions. We gather those choices in the onboarding chat alongside your website details.
- 1Accepted movesSpecify your service area and the types of moving jobs you offer.
- 2Estimator intakeChoose questions about dates, locations and access for the callback brief.
- 3Coordinator routingSet the order for reaching staff about urgent existing-job requests.
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Tell your receptionist whether you handle local moves, longer routes, packing or other services your business offers. Add clear exclusions and your rules for discussing estimates. Set the questions your office wants answered before returning a new inquiry.
We provide the forwarding guide, and you test the call flow before going live. Later, change the instructions by telling the AI what needs updating. Calls, summaries, recordings and usage are available in your dashboard. Your team can enter the collected details into the moving management software it uses to plan and price jobs.
Keep move pricing and truck commitments with your office
Your receptionist gathers the move request, but it does not check truck availability or assess a full inventory. Your office confirms the estimate, crew assignment and commitments for the moving day.
- Estimate limitsA phone intake supplies context for your estimator's review of the move.
- Date requestsRecord preferred dates without promising truck or crew availability from dispatch software.
- Job statusPass customer questions to a coordinator instead of inventing arrival updates.
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An appointment for an estimate does not reserve a moving truck. Your receptionist can use Google Calendar for the appointment, but it has no direct connection to your dispatch software. Your office must confirm the moving date and resources through its usual process.
The same boundary applies to an existing customer's arrival question. Your receptionist can take a message or route an urgent call to the coordinator; it does not know the truck's live location. Review requests before making commitments, and check recordings when an address or job detail needs clarification. Accurate business instructions help the AI, which can still make mistakes.
Test the conversation before forwarding move inquiries
Try the browser demo to hear the receptionist ask questions and take a message. Once trials are open, check your moving intake instructions, estimate process and coordinator handoff during your trial.
- Sample the voiceHear a fictional business scenario before creating your account.
- Prepare your intakeAdd your moving services and estimate rules in the onboarding chat.
- Check job detailsTest locations and dates, then review the message sent to you.
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Visit the interactive call demo and try a fictional after-hours message scenario. It requires no signup. Listen to the greeting and how the receptionist follows the caller's request, then decide which moving details you want it to collect for your office.
You can join early access for moving businesses now; email sign-in will lead to the onboarding chat when trials open. The free trial will include 14 days and up to 100 minutes. A card is required before call forwarding goes live. Test a new estimate request and an existing-job question, then check whether your messages contain the information your coordinator needs.
Questions
Can it collect enough information for a moving estimate callback?
It can ask the intake questions you choose, such as pickup and delivery locations, preferred date, property type and access details. You receive the request with a summary, transcript and recording. Your estimator reads that information and asks any further questions needed to prepare the estimate.
Does a booked appointment mean the moving date is confirmed?
Your receptionist can book an appointment into Google Calendar, such as an estimate discussion. It does not confirm truck or crew availability in your dispatch software. Make that distinction clear in your instructions so your office can review the requested move date before making a commitment.
How do I receive messages while I am out with a crew?
Each call produces an email and an app push notification with the summary, urgency tag, transcript and recording. You can also review calls in your dashboard. For an urgent existing-job question, set a transfer or page to the coordinator who should handle it.
What does setup involve for a moving company?
Sign in by email and complete the onboarding chat about your services, service area, hours and call rules. We use your website and answers to configure the receptionist. Follow the forwarding guide for your carrier or phone system, then place a test call before going live.
Will customers know a virtual assistant is answering?
Yes. The greeting says that the caller is speaking with a virtual assistant and that the call is recorded. Those notices remain on. You can listen to the browser demo before signing up; when trials open, check your configured receptionist with a test call.
How much does the moving answering service cost?
Pay $99 monthly for Starter's 150 AI minutes, plus $0.35 per extra minute, or $249 for Pro's 500 AI minutes, plus $0.20 per extra minute. The dashboard shows your usage. When trials open, the free trial will last 14 days, limited to 100 minutes; you will need a card on file before forwarding calls to your receptionist.
Hear how your next move inquiry could be handled
Try the browser conversation; when trials become available, configure your moving services in yours. Review a test inquiry before sending your business calls to the receptionist.