Property Management Answering Service for Maintenance Calls

Collect the property and problem together

Your receptionist asks for the property address, unit, callback number and reason for the call. Teach it your office hours, service policies and maintenance intake questions. It can gather a routine repair request while your team is handling inspections or speaking with another resident.

For rental inquiries, use consistent questions about the property and the caller's request. Keep resident selection, application decisions and requests for exceptions with your staff. The AI answers from the information you provide and takes a message when the caller needs your judgment.

Route urgent maintenance using your order

You choose the urgency rules and the people to contact. An urgent report can trigger a page or a warm transfer, with a spoken summary before the recipient accepts. Gas smells, CO alarms and flooding near electricity trigger safety instructions to get everyone out and call 911 or the utility from outside, followed by an alert to you.

Each call produces an email and app push alert with a summary, urgency tag, transcript and recording. The greeting identifies the virtual assistant and announces recording. Forward all calls or only busy, unanswered or after-hours calls. Test the maintenance emergency example, then request a free property management trial to set your call instructions and review a test call before forwarding goes live. We send the email sign-in link when your trial is ready.