Veterinary Answering Service for Administrative Calls

Collect office messages for your team

Your receptionist asks for the caller's name, callback number and reason for contacting the practice. You can include intake questions about the pet's name and whether the caller wants an appointment or a response from your office. Teach it the hours, services and administrative policies you want it to share.

Keep clinical decisions with your veterinary team. The receptionist does not diagnose an animal, recommend treatment or determine whether a pet can safely wait. Your staff sets the call-handling instructions and decides which messages need an urgent handoff to a designated person.

Choose appointments or a scheduling callback

Your receptionist can book appointments into Google Calendar or take the details for staff to arrange the visit. Email and app push alerts provide the summary, urgency tag, transcript and recording. A warm transfer gives your chosen contact a brief summary before they accept, or you can use a page.

The caller hears a virtual-assistant disclosure and recording notice at the start. Forward calls when the desk is busy, after hours or whenever you cannot answer. Hear a general office-call example using fictional details, then join veterinary early access; administrative intake testing for your practice will follow once trials open. Review the test call and adjust the questions before directing your business number to the receptionist.